Home
About Us
Code of Ethics
Benefits
Benefits
Membership
Training
Links
Links
Contact Us
 
Code of ethics

Members agree to be bound by the Code of Ethics as set out below.
  • Members shall give equal, courteous, polite and attentive service to all customers without regard to volume or frequency of purchases.
  • Members shall ensure that advertisements, signs and promotional literature prepared by them or on their behalf are truthful and informative, and without any tendency to deceive or mislead.
  • Members shall describe products accurately and without misrepresentation, both verbally and in writing.
  • Members shall not illustrate and display articles which differ from those actually on sale.
  • Members shall promptly investigate complaints and take necessary or appropriate steps to redress any wrong.
  • Members shall not use unfair or misleading comparisons in order to induce purchase of one brand or product rather than another.
  • Members shall not knowingly make available for sale any item likely to endanger the safety of its user.
  • Members shall inform manufacturers or distributors and relevant authorities if they have any reason to believe that a product will endanger the health or safety of a user.
  • Members shall take all possible steps to inform and educate employees dealing with the public on the application of this Code.

 



 

© NATIONAL FOOTWEAR RETAILERS ASSOCIATION Email:nfra@assocmanoz.com
Telephone (03) 8637 4713 Facsimile: (03) 8637 4701 Postal Address: GPO Box 4401 MELBOURNE VIC 3001
Level 6, Suite 10 365 Little Collins Street MELBOURNE VIC 3000